- Manage projects related to research and service design.
- Map user experience.
- Conduct and participate in research and service design activities.
- Identify and suggest quick wins to product teams.
- Participate in the creation of processes of orchestration and optimization of people and techniques to increase the value and impact of research (ResearchOps).
- Empower other teams to carry out user testing activities.
- Understand and clearly communicate the findings.
- Minimum experience of 3 years as a service designer and/or UX Researcher.
- Oriented to human-centered design.
- Knowledge and experience in the areas of research and/or service design.
- Capacity of synthesis, objectivity and clarity.
- Autonomy and resilience.
- Experience in the banking sector (plus).