Better decisions with UX testing
A UX lab in Lisbon designed for usability testing, UX research and product validation.
Research with the right setup
Testing Room
✓ High-definition cameras, tripods and stabilizers
✓ Microphones covering the entire space
✓ Audio and video capture of participants interacting with any device (desktop, mobile, tablet, wearables and smart devices)
✓ Independent entrance
Observation Room
✓ Large one-way mirror to the testing room
✓ TV with multi-camera live streaming of every angle in the testing room
✓ Simultaneous translation
✓ Noise-cancelling headphones
✓ Front-facing desk for up to 3 observers
GDPR compliant
Accessible space
High-speed Wi-Fi
More details
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Additional support for your research
Recruiting participants
We help you find the right people for your research, matching your goals and participant profiles.
Senior facilitators
Experienced UX researchers can support or lead your sessions, ensuring smooth facilitation and reliable insights, whether you need a moderator or an extra pair of hands.
Catering services
Coffee, snacks or full catering can be arranged, so your team and participants stay comfortable and focused throughout the day.
UX Lab location
Lisbon office – Pólo Tecnológico de Lisboa
Rua António Champalimaud Lote 3
1600 – 514 Lisboa, Portugal
- Free parking at the door
- Less than 15 minutes from the airport and train station
Book the UX Lab for your next research session
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FAQ
Can I adapt the space to simulate real environments?
Yes. The lab setup is flexible and can be adjusted to simulate different real-world scenarios, helping you run more realistic and relevant usability tests. Our lab has already been transformed into a kitchen, a bedroom, and even a store, for example.
Do I need a moderator for usability testing?
Having an experienced moderator can significantly improve the quality of your research. You can bring your own moderators, or Hyphen’s senior facilitators can support or lead sessions, ensuring participants stay engaged and insights are reliable.
Is the lab accessible?
Yes. The UX Lab is an accessible space, designed to accommodate different user needs and ensure inclusive research sessions.
Is catering available?
Yes. We can arrange coffee, snacks or full catering services to keep your team and participants comfortable throughout the research sessions.
Can Hyphen help recruit participants?
Yes. We support participant recruitment for UX research by helping you find and match the right profiles based on your study goals.
Is the space GDPR compliant?
Yes. The UX Lab is fully GDPR compliant, ensuring that all user data collected during research sessions is handled securely and responsibly.
How many people fit in the lab?
The UX Lab comfortably supports research sessions with up to 8 people. The space is flexible and can be adapted to different testing scenarios, depending on your research needs. The observation room can accommodate up to 6 people.
Can I run remote sessions?
Yes. The UX Lab supports both in-person and remote usability testing. You can join sessions live from anywhere, observe in real time and access recordings whenever needed.
What are the benefits of using a UX Lab?
Using a dedicated UX lab allows you to run controlled usability testing sessions with the right setup. You can observe participants in real time, record sessions for later analysis and align stakeholders around real user behavior instead of assumptions.
What is the UX Lab used for?
The UX Lab is designed for usability testing, UX research and product validation. Teams use it to observe how real users interact with digital or physical products, identify usability issues and make more informed product decisions.